Ace Auto Spa
This Cancellation & Refund Policy outlines the conditions under which cancellations and
refunds are processed by Ace Auto Spa.
Cancellations
- Appointments cancelled at least 24 hours in advance are eligible for a full refund.
- Same-day cancellations or no-shows may not be eligible for refunds.
Refund Eligibility
Refunds may be issued if:
- Service could not be delivered due to operational reasons.
- Duplicate payment was made.
- Service quality issues are reported immediately and verified.
Non-Refundable Cases
Refunds will not be issued if:
- Service has already been completed.
- Dissatisfaction is reported after leaving the premises.
- Damage is due to pre-existing vehicle condition.
Refund Process
Approved refunds will be processed to the original payment method within
7–10 business days, depending on the payment provider.
Package & Subscription Plans
- Unused services in prepaid packages may have a defined validity period.
- Partial refunds for used packages are generally not applicable unless stated otherwise.